Refund & Cancellation Policy

1. Overview

We want every pooja to happen smoothly. This policy explains what you get back if you cancel a booking made on Achman, or if something goes wrong. It applies to bookings made through the Achman app and website operated by Achman Rituals Private Limited.

2. If you cancel a pooja booking

The refund depends on how far ahead of the scheduled start time you cancel in the app:

• More than 48 hours before the pooja: full refund of the amount paid.
• Between 24 and 48 hours before: 50% refund of the amount paid.
• Less than 24 hours before, or if you are not available when the pandit arrives: no refund, because the pandit has reserved that time for you.

Samagri you have already bought separately from a third party is not covered. Samagri ordered through the Achman store follows the product terms shown at the time of order.

3. If the pandit or Achman cancels

• If a pandit cancels, does not arrive, or we cannot assign one, you can choose a full refund or a rebooking with another pandit at no extra charge. We will try to arrange a replacement first when time allows.
• If we cancel for any reason on our side, you receive a full refund.

4. Rescheduling

You can move a booking to another date or time, subject to the pandit being available, without a charge if you do so more than 48 hours before the pooja. Later changes may be treated as a cancellation and a new booking.

5. If the service was not as promised

If a pooja was materially different from what was booked (for example it was cut short without reason, or the pandit did not carry out the agreed vidhi), write to us within 7 days with your booking details. We will review it with you and the pandit and may offer a partial or full refund or a repeat of the service.

6. Digital reports and subscriptions

• Detailed kundli and other PDF reports are delivered instantly and are not refundable once generated, except where the report could not be delivered or the payment was charged more than once.
• Daily pooja or other recurring services can be cancelled at any time for future periods. Amounts for periods already served are not refunded.

7. Achman Wallet and astrologer consultations

• Wallet money can be used only for consultations in the app. It cannot be withdrawn or transferred. Deleting your account removes any balance left.
• Chats are charged per minute, and a part of a minute counts as a minute. A chat under 15 seconds is not charged, unless the astrologer had already replied and you then ended it or left, in which case one minute is charged.
• A rating of 1 or 2 stars sends a refund request to our team, who decide it. Approved refunds go back to your Achman Wallet, not to the original payment method.
• Offer money added with a recharge expires after 14 days. If it is refunded, it comes back as offer money with a new expiry.
• If a recharge was paid but does not show in your wallet, it normally appears within a few minutes. If it does not, contact us with the transaction reference.

8. How refunds are paid

Except for Achman Wallet consultations (above), approved refunds go back to the original payment method (UPI, card, net banking or wallet). Allow 5 to 7 working days after approval for the amount to appear; some banks take longer. Gateway charges, where levied by the payment provider, may not be returnable.

If a payment failed but money was deducted, it is normally returned automatically by your bank within the same period. If it is not, send us the transaction reference and we will chase it.

9. How to cancel or ask for a refund

• In the app, open Bookings, choose the booking and tap Cancel.
• Or contact us on +91 94555 81167 / WhatsApp +91 82992 44451, or e-mail info@achman.co.in with your name, registered mobile number and booking details.

We will confirm the outcome in writing and tell you the expected refund date.

10. Changes to this policy

We may change this policy from time to time. A booking is governed by the version in force on the day it was made.